Tesco has apologised after its grocery web site was overwhelmed with customers making an attempt to guide supply slots for Christmas.
Clients complained that they had been pressured to hitch a web-based queue for hours after it opened bookings for Christmas week for customers who had signed as much as Tesco’s supply go subscription service.
The retailer mentioned it had additionally paused sign-ups to the supply go service “to assist assist our present and susceptible clients due to the excessive demand for on-line slots”.
Messages on Tesco’s official Twitter account informed customers the web site had suffered from a “technical situation” which it was making an attempt to repair.
“We’re sorry if issues take a bit longer than normal,” Tesco mentioned. “We’re experiencing an enormous quantity of consumers who’re making an attempt to guide a slot in the meanwhile,” it mentioned.
It mentioned it was “utilizing a digital ready room to assist us handle the stream”.
“With 1000’s of consumers making an attempt to do the identical factor, there’s a fairly lengthy wait, I’m sorry. We’re doing the whole lot we are able to.”
One shopper tweeted: “Over 2 hours of ready now, been allowed in 3 occasions however every time it throws me out. I’m on the precedence listing for myself and in addition for my aged neighbour. Assist me out Tesco!!!!”
One other wrote: “After nearly a 90min queue all of the slots I wished had been gone, I settled for one thing after which it crashes at checkout with a “oops one thing went fallacious”.
The issues on Tesco’s web site are the primary signal of the large pressures for on-line supply companies anticipated within the run as much as Christmas because the November lockdown in England and fears of the virus maintain customers away from precise shops.
On-line grocery specialist Ocado has mentioned its Christmas slots had been already booked out however extra could be made accessible in early December. Sainsbury’s will launch its supply slots on 29 November, however these signed as much as its supply go service can guide theirs from 22 November.